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Friday, May 26 • 11:00am - 12:00pm
Are you really listening? Tools to deliver what your customers really need

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If you find yourself always stating that better customer service is your competitive advantage, this workshop is for you. The workshop will feature multiple tools to gather actionable information from your customers including how to ask better questions, listen in new ways and identify your customer’s core need. 

The goal with this workshop is to give business owners the tools to be more competitive and compelling by clarifying their target customer and how to meet their needs.

Speakers: Nydia Cardenas and Melissa Peet, Director of Integrative Learning and Knowledge Management, University of Michigan Stephen M. Ross School of Business


Nydia Cardenas

Business Trainer, Prosper Us Detroit

Melissa Peet

University of Michigan Stephen M. Ross School of Business

Friday May 26, 2017 11:00am - 12:00pm EDT
#ChaseBasecamp - 6B | Masonic Temple 500 Temple Street, Detroit, MI 48201